TERMS AND CONDITIONS
Last Updated: November 4, 2023
Welcome to Urban Crates! These Terms and Conditions (“Terms”) govern your use of our website, UrbanCrates.in, and the services we offer. By accessing or using our website, you agree to comply with these Terms. Please read them carefully before using our services.
1. General Use
• Eligibility: By using our website, you confirm that you are at least 18 years old or have the legal capacity to enter into a binding agreement.
• Account Creation: To access certain features, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and password.
• Accuracy of Information: You agree to provide accurate, current, and complete information when creating an account or placing an order. Urban Crates is not responsible for any issues arising from inaccurate information provided by you.
2. Orders and Payments
• Order Acceptance: All orders are subject to acceptance by Urban Crates. We reserve the right to cancel or refuse any order at our discretion.
• Pricing: Prices for products are subject to change without notice. The price applicable to your order will be the price in effect at the time you place your order.
• Payment: Payment must be made at the time of purchase. We accept various payment methods, including credit cards and digital payment platforms. By providing your payment information, you represent and warrant that you have the legal right to use the payment method provided.
• Order Processing: Orders are processed within 24 hours of receipt. Once processed, orders cannot be modified or canceled.
3. Shipping and Delivery
• Shipping: We ship products across India. Delivery typically takes 7 days from the date of order processing. Delays may occur due to unforeseen circumstances beyond our control.
• Shipping Charges: Shipping charges, if applicable, will be displayed at checkout.
• Risk of Loss: All items purchased from Urban Crates are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.
4. Returns and Refunds
• Return Policy: You may return products within 7 days of receipt if they are in their original condition. To initiate a return, you must create a return order through your account.
• Refunds: Refunds will be processed within 3 business days after the returned product is received and inspected. Refunds will be issued to the original payment method only.
• Non-Returnable Items: Certain items, such as perishable goods or personalized products, may not be eligible for return. Please review the product description for return eligibility.
5. Intellectual Property
• Ownership: All content on UrbanCrates.in, including text, graphics, logos, images, and software, is the property of Urban Crates or its content suppliers and is protected by intellectual property laws.
• Use of Content: You may not use, reproduce, distribute, or create derivative works from any content on our website without our express written permission.
6. Limitation of Liability
• Disclaimer: Urban Crates provides the website and services “as is” without any warranties, express or implied. We do not guarantee that the website will be error-free, uninterrupted, or secure.
• Limitation: To the fullest extent permitted by law, Urban Crates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or services, even if we have been advised of the possibility of such damages.
7. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or your use of the website shall be resolved in the courts of Rewari, Haryana.
8. Changes to Terms
Urban Crates reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review these Terms periodically to stay informed of any updates.
9. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us:
Urban Crates
Rewari, Haryana
Phone: +91 8708286675
Email: support@urbancrates.in