SHIPPING POLICY

Last Updated: November 4, 2023

At Urban Crates, we strive to provide a seamless shopping experience, including efficient and reliable shipping. This Shipping Policy outlines the shipping process, options, and related details when you shop with us.

1. Order Processing

• Processing Time: All orders are processed within 24 hours after payment confirmation. Orders are not processed on weekends or holidays.

• Order Confirmation: After placing an order, you will receive a confirmation email with your order details. Once your order is processed and shipped, you will receive another email with tracking information.

2. Shipping Methods and Delivery Times

• Standard Shipping: Our standard shipping option ensures delivery across India within 7 business days from the date of order processing. Delivery times may vary based on your location and any unforeseen delays.

• Expedited Shipping: Expedited shipping options may be available at checkout for faster delivery. Additional charges may apply for expedited services.

• International Shipping: Currently, we do not offer international shipping. We only ship within India.

3. Shipping Charges

• Standard Shipping: Shipping charges, if applicable, will be calculated at checkout based on your order’s weight, dimensions, and destination.

• Free Shipping: We may offer free shipping promotions from time to time, subject to specific terms and conditions, such as minimum purchase requirements.

4. Shipping Restrictions

• P.O. Boxes: We do not ship to P.O. boxes or military addresses.

• Remote Locations: Delivery to remote or rural areas may take longer than standard delivery times. In such cases, our team will communicate any delays.

5. Tracking Your Order

• Tracking Information: Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the status of your delivery.

• Tracking Updates: You can track your order through the courier’s website or our website’s tracking portal.

6. Delivery Issues

• Missed Delivery: If you are not available at the time of delivery, the courier may leave a notice or attempt redelivery. Please follow the instructions provided by the courier.

• Lost or Damaged Packages: If your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the courier to resolve the issue and ensure you receive your order.

7. Change of Shipping Address

• Before Shipping: If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request before the order is shipped.

• After Shipping: If your order has already been shipped, we cannot change the shipping address. Please contact the courier directly for any delivery adjustments.

8. Return to Sender

If a package is returned to us due to an incorrect address provided by you or if the package is unclaimed, we will notify you and arrange for reshipment. Additional shipping charges may apply for reshipping.

9. Contact Information

For any questions or concerns regarding our Shipping Policy, please contact us:

Urban Crates

Rewari, Haryana

Phone: +91 8708286675

Email: support@urbancrates.in