PRIVACY POLICY
Last Updated: November 4, 2023
At Urban Crates, your privacy is a top priority. We are committed to safeguarding your personal information and ensuring that your experience with us is secure and trustworthy. This Privacy Policy explains how we collect, use, and protect your data when you visit our website and use our services. By accessing UrbanCrates.in, you agree to the practices described in this policy.
Information We Collect
• Personal Information: We collect personal information such as your name, email address, phone number, and shipping address when you place an order or create an account with us.
• Payment Information: We may collect payment details, including credit card information or other payment methods, to process your orders.
• Browsing Data: We gather information about your browsing behavior on our website, such as IP address, browser type, device information, and cookies.
How We Use Your Information
We use the information collected for various purposes, including:
• Order Processing: To fulfill and deliver your orders, provide customer support, and update you on your order status.
• Website Enhancement: To improve your browsing experience and enhance the functionality of our website.
• Communication: To send you updates, promotions, and newsletters, if you have opted to receive them.
• Security: To protect against fraud, unauthorized access, and misuse of our services.
Data Protection
We take your data security seriously. Urban Crates implements industry-standard security measures to protect your information against unauthorized access, loss, or theft.
Third-Party Services
We may use third-party services for website optimization, payment processing, and analytics. These services may have their own privacy policies, and we encourage you to review them.
Your Rights and Choices
• Access and Update: You can access and update your personal information through your account settings.
• Opt-Out: You may opt out of marketing communications at any time.
• Account Deletion: You can request the deletion of your account and associated data, subject to applicable laws and regulations.
Cookies and Tracking
Our website uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings.
Shipping and Delivery
• Order Processing: Orders are processed within 24 hours of receipt.
• Delivery Time: Delivery across India typically takes 7 days.
Return and Refund Policy
If you wish to return a product, you must create a return order within 7 days of receiving your item. The product must be in its original condition. If approved, the refund will be processed within 3 business days and credited to the original payment method.
Changes to This Policy
Urban Crates reserves the right to update this Privacy Policy as necessary. We recommend reviewing this policy periodically to stay informed of any changes.
Contact Information
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Urban Crates
Rewari, Haryana
Phone: +91 8708286675
Email: support@urbancrates.in