Refund and Returns Policy

Last Updated: November 4, 2023

At Urban Crates, customer satisfaction is our top priority. We understand that there may be occasions where you need to return a product, and we are here to assist you through the process.

Return Policy

• Eligibility: You may return an item within 7 days of receiving your order.

• Condition: The product must be in its original condition—unused, unwashed, and with all original tags and packaging intact.

• Process: To initiate a return, please log in to your account and create a return order within the specified 7-day period. Our customer service team will guide you through the return process.

Refund Policy

• Refund Initiation: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Processing Time: If approved, your refund will be processed within 3 business days and will be issued to the original payment method only.

• Shipping Costs: Please note that shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

Shipping Information

• Order Processing: Orders are processed within 24 hours after receipt.

• Delivery Time: Delivery is typically completed within 7 days across India.

Contact Information

For any questions or concerns about returns or refunds, please contact us:

Urban Crates

Rewari, Haryana

Phone: +91 8708286675

Email: support@urbancrates.in