REFUND POLICY
Last Updated: November 4, 2023 by Owner of the Urban Crates Mr. ANKIT VERMA
At Urban Crates, your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Refund Policy to understand our procedures for returns and refunds.
1. Eligibility
1.1. Return Window: To be eligible for a refund, you must initiate the return process within [X] days from the date of delivery, as specified in the product’s description.
1.2. Conditions: Items eligible for a refund must be in their original condition, unused, and in their original packaging. Certain products, such as personal hygiene items or items that have been customized, may not be eligible for a refund.
2. Refund Process
2.1. Request a Return: To request a return and initiate the refund process, please contact our customer service team at support@urbancrates.in or call us at +91 8708286675. You will be guided through the necessary steps.
2.2. Inspection: Once your return is received, it will be inspected to ensure it meets the eligibility criteria mentioned in Section 1.
2.3. Refund Approval: If your return is approved, we will process your refund to the original payment method. Please allow [X] business days for the refund to reflect in your account.
3. Non-Refundable Items
3.1. Some items are non-refundable. These include:
- Personalized or customized products
- Perishable goods
- Gift cards
4. Shipping Costs
4.1. If the reason for the return is not due to an error on our part, you will be responsible for paying for your return shipping costs.
5. Damaged or Defective Items
5.1. If you receive a damaged or defective item, please contact us immediately. We will provide instructions for the return and replacement process. You will not be responsible for any additional shipping costs in such cases.
6. Contact Information
If you have any questions or concerns about our Refund Policy, please contact us at:
Urban Crates Rewari, Haryana Phone: +91 8708286675 Email: support@urbancrates.in