Cancellation Policy

1. Purpose and Scope Our cancellation policy aims to ensure a smooth and fair process for managing order cancellations and refunds. This policy applies to all orders placed on our website, excluding custom and personalized items.

2. Cancellation Window Customers may cancel their orders within 24 hours of placing them. Orders that are already processed or shipped cannot be canceled.

3. Cancellation Process To cancel an order, please contact our customer support team at [support@urbancrates.in] with your order number and reason for cancellation. Alternatively, you may cancel the order through your account dashboard as well.

4. Fees and Charges ZERO cancellation fee may apply to cover processing costs. Refunds will be issued.

5. Refund Policy Refunds will be processed within 24hrs business days after cancellation. Refunds will be issued to the original payment method. If a partial cancellation is requested, a partial refund will be issued accordingly.

6. Order Fulfillment and Shipping Cancellations are only possible before an order is processed. Once an order has been shipped, it must be returned for a refund according to our return policy.

7. Customer Support For assistance with cancellations, please contact our customer support team at [support@urbancrates.in] or [phone number]. Our support team is available [24/7].

8.Legal and Compliance This policy complies with applicable consumer protection laws. For more information, please refer to our full terms and conditions [https://urbancrates.in/terms-and-conditions/ ].

9.Policy Updates We may update this policy from time to time. Changes will be communicated via email or through our website.